Cancellations and Refunds
If you need to cancel your order after placement, please email Customer Services at firstname.lastname@example.org within 24 hours. The term “Cancellation” must be in the subject line of the email and the order number or PO must be included in the email. Slick Woody’s Cornhole Co. can not guarantee your order will be canceled if you do not email Customer Services within 24 hours.
Slick Woody’s accepts returns only in the event of manufacturing defects or shipping errors. Slick Woody’s does not authorize returns for buyer’s remorse or other reasons. Before returning any merchandise to Slick Woody’s Cornhole Co. you must contact our Customer Service department to obtain a Returned Goods Authorization number (RGA#). Shipments without a valid RGA# will be refused by Slick Woody’s Cornhole Co. and returned to the sender. Returned merchandise must be in original condition and packed in original packaging.
Credits are processed within 30 days of receipt of the return shipment by Slick Woody’s.
All claims regarding shipments should be made in writing within five (5) business days of receipt. This includes but not limited to shortages, damages, or shipping errors. All sales are final.
Replacement of Damaged Products
Slick Woody’s Cornhole Co. will replace damaged or defective Products and refund your shipping costs as long as the following conditions are met:
- That you email Slick Woody’s Cornhole Co. Support Services and obtain authorization to return.
- All instructions given by Customer Services are followed.
- The packing slip is included with the package
Standard production lead time applies for replacement products
Shipments to P.O. Boxes, APO and FPO addresses can only be made via USPS. We cannot use FedEx or UPS for these shipments. If you have a FedEx or UPS shipper account and send us an order with a P.O. Box, APO, or FPO address we will use USPS for the shipment and bill you for the respective freight amount as per the above rates. APO and FPO address have an additional surcharge of $20 per order. P.O. Boxes have an additional surcharge of $10 per order. Shipments to Hawaii, Alaska, and Puerto Rico have an additional surcharge of $20 per order. SLS reserves the right to change product prices and freight charges at its sole discretion without notice.
Summer & Holiday Shipping Deadlines:
To better help our customers plan when to place orders and when to expect to receive Summer months and Holiday orders, we are providing the Guidelines below. Always keep in mind that we can never guarantee you will receive your order by a set date. Unplanned Supplier, Production, Weather and Shipping delays can all cause unexpected order delays. We encourage you to place your orders as early as possible to ensure that you receive them when needed.
Slick Woody’s Cornhole Co. will be closed and no shipments will be made on the following days:
- All Saturdays and Sundays
- Thanksgiving Day
- Christmas: December 25
- Memorial Day
- Independence Day
- Labor Day
- We experience our highest volumes of orders during the summer months and regularly operate at maximum production capacity. Lead times during this period may exceed our normal 3-5 business days.
- We encourage customers to place their summer and holiday orders as soon as possible to allow for delays due to high production volumes, supplier shortages and/or shipping delays caused by shipping companies.
- We are unable to allow any changes or modifications to orders once they have been entered without resetting the order date, which may cause the order to miss the original shipping date.
- Cancellation of summer and holiday orders is allowed within 24 hours of receipt of the order, provided the order has not yet shipped. All cancellations must be submitted via email with “Cancellation” written in the subject of the email.
- Orders shipped via Slick Woody’s Cornhole Co. will be shipped via FedEx Ground, Home Delivery, or USPS (no Saturday delivery).